Platform
The Connected In-Store Commerce Platform
Built for modern retailers, Cust2Mate brings shopper-facing smart carts, fleet infrastructure, intelligent software, centralized management, and store-team tools together in one integrated platform.
Request a DemoPlatform Innovation
A New Generation, Reimagined for Retail.
Every aspect of the platform has been reimagined to meet the demands of large-scale retail, from the shopping journey and SmartPanel to the connected platform and enterprise-scale deployment.
Reimagined Shopping Journey
Smarter Shopping. Smoother Operations.
A redesigned shopping journey that combines convenience, automation, built-in security and reduced operational friction.
Reengineered Hardware
Designed for Everyday Retail.
Smaller, lighter and easier to handle, with a durable, reliable and serviceable design.
Connected Platform
One Connected Ecosystem.
Hardware, software, infrastructure and store teams work together through one connected platform.
Built to Scale
Ready for Enterprise Rollout.
Designed for efficient deployment, reliable operations and seamless chain-wide expansion.
The Platform Architecture
One platform. Four connected elements.
The Cust2Mate Platform is built on four connected elements that work together to power three integrated solutions through one shared platform.
ShopMate
The Connected Smart Cart
The connected smart cart that powers shopper engagement, retail media and in-store intelligence throughout the shopping journey.
HiMate + ByeMate
The Connected Check-in / Checkout Stations
Connected check-in/checkout stations that manage shopper welcome, login, SmartPanel release, secure return, charging and availability.
CoreMate
The Central Management System
The centralized management system that powers configuration, integrations, operations, retail media and in-store intelligence across the entire ecosystem.
TeamMate
The Store Team
Tools
Dedicated store-teams tools that provide real-time visibility into smart cart activity and enable teams to respond when assistance is needed.
Together, the four elements create one connected platform for shopper engagement, retail media, In-store intelligence and enterprise-scale operations.
ShopMate
The Smart Cart, Reengineered Around The Journey.
ShopMate transforms existing cart fleets with a detachable SmartPanel that brings personalized shopper engagement, retail media, intelligent basket management and flexible checkout together in one connected shopping experience.
All-in-one, detachable design
A large 13.3-inch SmartPanel integrates scanning, cameras, computing, sensors and payment in one detachable unit, simplifying deployment, maintenance and fleet management.
Intuitive shopping experience
A large touchscreen, indicators, ergonomic design and intuitive interface make shopping easier to learn, manage, navigate and enjoy.
Smooth shopping & intelligent validation
AI, computer vision, the security scale and intelligent basket validation work together to deliver seamless shopping, effective loss prevention and reduced operational friction.
Secure, frictionless checkout
Flexible payment options, real-time issue resolution and layered security help shoppers complete payment smoothly, without joining a checkout line.
Built for retail reality
Designed for everyday store operations, with simplified charging, maintenance and fleet management, plus a retrofit-ready design that works with existing cart fleets.
One connected shopping experience
Brings loyalty, shopping lists, product discovery, personalized offers, retail media and retailer-approved third-party applications together throughout the journey.
HiMate + ByeMate
SmartPanel Flow, Designed for Scale.
HiMate and ByeMate manage the complete SmartPanel journey, from shopper check-in and SmartPanel release to secure return, charging and fleet availability.
HiMate: check in and go
Identifies shoppers, connects them to loyalty where applicable, and releases a fully charged SmartPanel ready to shop.
ByeMate: return and recharge
Recognizes returned SmartPanels, secures them and automatically begins the next charging cycle.
High-capacity operations
Designed to support high shopper throughput, large SmartPanel fleets and efficient use of valuable store space.
Intelligent fleet rotation
Optimizes charging, availability and SmartPanel allocation to maximize fleet utilization and minimize downtime.
CoreMate
The Central Management System
CoreMate is the centralized management system that connects users, devices, products, retail systems, operations, retail media and in-store intelligence through one unified environment.
Platform operations
Monitor fleet status, platform health, events and operational activity across all stores.
User & access management
Manage users, roles, permissions and retailer organizations from one centralized environment.
Retail system integration
Connect POS, products, pricing, promotions, loyalty, payments and other retailer systems.
Workflows and configuration
Configure shopper journeys, platform behavior, security and operational rules.
Retail media & analytics
Manage campaigns, audiences, dashboards and the data foundation powering MediaMate and InsightMate.
Enterprise management
Maintain centralized visibility, governance and consistent operations across chain-wide deployments.
TeamMate
Store Teams, Connected.
TeamMate are the attendant and store-team tools, providing real-time visibility, operational tools and guided workflows that help teams assist shoppers, resolve exceptions and keep smart cart operations running smoothly.
Fleet status at a glance
View SmartPanel availability, charge status, location and operational activity across the store in real time.
Operational tasks
Receive alerts and complete guided operational tasks, including shopper assistance, age verification, transaction validation and exception handling.
Faster resolution
Troubleshoot issues, transfer shopping sessions, perform guided rescans and resolve exceptions before they impact the shopping experience.
Connected support
Connect store teams, managers and Cust2Mate support when additional assistance is needed.
The Cust2Mate Ecosystem
One platform. Three connected solutions.
The platform’s four connected elements power three integrated solutions, creating value across the shopper journey, retail media and in-store intelligence.
ShopMate
Elevate the journey
Turn everyday shopping carts into connected, engaging shopper journeys, at scale.
Explore ShopMate
MediaMate
Own the moment
Influence shoppers with personalized retail media right where decisions are made.
Explore MediaMate
InsightMate
Lead with insight
Understand the full in-store shopper journey, using untapped, actionable data.
Explore InsightMateBuilt for Retail at Scale
From First Store to Full-Scale Rollout.
Cust2Mate supports every stage of the platform lifecycle, from initial deployment and validation to reliable daily operations and chain-wide expansion. Our technology, retail expertise and ongoing services help retailers launch with confidence, operate reliably and scale consistently.
Launch with confidence
Integrate, configure and validate the platform around each retailer’s systems, store environment and operational requirements.
Operate reliably
Keep carts, software and store operations running smoothly with local and remote support.
Scale consistently
Apply a proven rollout methodology to deploy new stores faster, more consistently and with lower operational risk.
Ready to Transform In-Store Retail?
Bring Connected In-Store Commerce to Every Store.
See how the Cust2Mate Platform powers shopper engagement, retail media and In-store intelligence through one connected platform.
Request a DemoFAQ
The Cust2Mate Platform is a connected in-store commerce platform that brings together shopper engagement, smart shopping carts, retail media, retail intelligence and centralized management in one integrated solution for modern retailers.
Yes. The platform can integrate with retailer systems including POS, product catalog, pricing, promotions, loyalty, payment systems, identity providers and selected third-party applications, with the deployment configured around each retailer’s technology environment and operating model.
Cust2Mate supports different checkout and payment configurations, including on-cart payment where deployed. This gives retailers the flexibility to align the shopper journey with their existing checkout model and operational requirements.
Cust2Mate combines AI, computer vision, the security scale and intelligent basket validation to help reduce missed scans, errors and fraud while maintaining a seamless shopping experience. Together with guided rescans, operational workflows and real-time store team support, the platform balances effective loss prevention with reduced operational friction. The specific security configuration can be adapted to each retailer’s requirements.
HiMate and ByeMate manage SmartPanel check-in, release, return, charging and fleet rotation. CoreMate provides centralized management, while TeamMate enables store teams to monitor activity, resolve operational issues and assist shoppers when needed. Together, they help ensure reliable day-to-day operations across the retail chain.
Yes. MediaMate enables personalized retail media at the point of decision, while InsightMate turns in-store journey data into actionable shopper and retail insights. Both operate as part of the connected Cust2Mate platform.
Yes. Cust2Mate supports retailers from initial integration and first-store deployment through ongoing operations and chain-wide rollout, with the technology, infrastructure processes and support required to scale consistently.